Internal IT Support Engineer

Essential:

• Experience in a similar technical support role.
• Friendly, customer-focused, and professional demeanor.
• Strong communication and internal/external stakeholder management skills.
• Proactive, self-managed, and adaptable with a continuous learning mindset.
• Experience with both Windows and macOS operating systems.
• Information security awareness and integrity in handling confidential information.
• Willingness to travel occasionally between London and Newcastle as needed.

Nice to Have:

• Experience in monitoring and supporting information security tooling.
• Familiarity with ISO27001 audits and certification environments.
• Experience supporting office networks and Wi-Fi infrastructure.
• Exposure to 3rd-line or infrastructure support tasks.
• Knowledge of implementation and support of enterprise software tooling.

This is an exciting opportunity for a technically skilled, customer-oriented individual to support mkodo staff by managing internal IT support operations. The role is hybrid and based in our London office, requiring a regular physical presence (average 3 days/week). We're looking for someone with strong communication skills and a proactive mindset, who makes the experience of using the Service Desk a positive one.

Internal Support Desk:

• Provide 1st and 2nd line technical support to staff across mkodo offices (in person and remote).
• Manage end-user computer estate (laptops, mobile devices – Windows & macOS) using tools like Manage Engine/Intune.
• Process joiners, movers, and leavers including equipment provisioning and access management
• Push to Automate processes where applicable.
• Support and manage various software tools (Jira, ServiceNow, Microsoft Office, Teams, Salesforce, Miro, Moorepay HR, and finance systems).
• Administer and troubleshoot office equipment including video conferencing tools, networking equipment, and printers.
• Conduct quarterly software access reviews and scheduled information security checks (e.g., antivirus, updates, access control).
• Maintain and manage the IT Asset Register and ITOPs third-party supplier register
• Liaise with third party suppliers for procurement of IT equipment.
• Assist with audits (internal/external) and GDPR data access requests with appropriate approval authority.
• Support ISO27001 ISMS compliance including documentation, checks, and reporting.
• Contribute to the development of Service Desk standards, processes, and KPIs.
• Provide flexible support to CMS, infrastructure, and information security teams within capability and bandwidth.
• Collaborate with third-party vendors for efficient resolution of issues.
• Create and maintain up-to-date procedural and process documentation.
• Support mkodo in the implementation and ongoing maintenance of its ISO27001 Information Security Management System (ISMS). 
• Adhere to all relevant mkodo ISO27001 Information Security Management System (ISMS) policies, procedures and requirements at all times. 
• Complete any reasonable tasks relating to the mkodo ISO27001 Information Security Management System (ISMS). 

mkodo is a great place to work, with excellent benefits comprising: 

• Hybrid/Flexible Working 
• Quarterly team events 
• Birthday Holiday
• Generous Holiday Allowance 
• Tech Loan Scheme 
• Performance bonus & profit share scheme 
• Cycle to Work scheme
• Travel Loan scheme
• Supplies of fresh fruits, cereals, biscuits, nibbles, etc. in the offices
• Relevant training and training budget
• Digital Nomad Policy
• Life insurance and income protection

mkodo builds world class apps and digital products in the global lottery, betting and gaming space.

We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company.