Internal Service Desk Engineer

• Experience in the tech industry in a similar role
• Friendly Internal customer facing attitude
• Strong communication and stakeholder skills
• Be Information security minded.
• Proactivity in addressing issues before being asked to
• Demonstrate integrity in the handling of confidential tasks
• Demonstrate proactivity in picking up change, improvement, or learning tasks (supporting the infrastructure or infosec team) when not busy
• Demonstrate experience of being self-managed
• Have experience of first- and second-line Service Desk Support.
• Be willing to travel on occasion to the Newcastle office and team events as required.
• A willingness and desire for continuous learning.

Nice to have:  

• Experience of monitoring information security tooling.
• Have exposure to ISO 27001 audit for the service desk
• Have working knowledge of Windows and MacOS operating systems
• Experience of supporting laptops

A fantastic opportunity has arisen for an enthusiastic technical people person to handle incoming support issues from internal stakeholders. This role is hybrid but based for a minimum of three day in our growing London Office. This role can be full time, or part-time hours considered for the right candidate. We need the experience set out below, but above all we are looking for someone willing to help, and a friendly face that our team will want to bring their technical issues to and make the experience of using our Internal Service Desk is a positive one. 

 Internal Support Desk  

• Manage and support software purchased and managed by the Internal Service desk such as Jira, Service Now, Microsoft Office Suite, Microsoft Teams, Salesforce, Miro, Training tools etc.
• Support wider business with implementation and administration of software tools, for example, HR, GRC or finance tooling.
• Process joiners, movers and leavers in relation to their access and equipment.
• Support small estate of other office equipment - video conferencing, printers/scanners.
• Support staff through responses to service desk support tickets, remotely and in person.
• Conduct quarterly software access reviews.
• Support Internal Stakeholders with option appraisals for software purchases.
• Maintain and manage the ITOPs third party register of suppliers.
• Provide 1^st line support for the London office for the end user computer estate (predominantly laptops) in person and remotely.
• Perform scheduled checks relating to information security as determined by the Infosec team (e.g. Antivirus monitoring, Laptop Updates, Access Control Audits etc).

• Support staff through responses to service desk support tickets, remotely and in person.
• Continually evolve standards, processes and KPIs for the Service Desk in conjunction with key stakeholders and ensure they are met.
• Support mkodo associates across Newcastle (remotely) & London (remote and in person).
• Support for internal and external audits of our estate and GDPR requests as needed.
• Additional Internal Service Desk tasks arising from advancement of mkodo’s ISO27001 and Information Security Management System (ISMS) certifications.
• Collaborate with third parties for timely resolution of issues.
• Create and update procedural and process documentation.
• Be present in our London Office an average of three days a week.

mkodo is a great place to work, with excellent benefits comprising: 

• Hybrid/Flexible Working 
• Quarterly team events 
• Birthday Holiday
• Generous Holiday Allowance 
• Tech Loan Scheme 
• Performance bonus & profit share scheme 
• Cycle to Work scheme
• Travel Loan scheme
• Supplies of fresh fruits, cereals, biscuits, nibbles, etc. in the offices
• Relevant training and training budget
• Digital Nomad Policy
• Life insurance and income protection

mkodo builds world class apps and digital products in the global lottery, betting and gaming space.

We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company.